Privacy Policy
Effective Date: June 1, 2026
Website: https://ramrodbooks.com
At RamRod Books, your privacy is our absolute priority. We understand the sensitive nature of the digital products we sell, and we are committed to protecting your personal information with strict data management and complete transparency. This policy outlines how we collect, use, and safeguard your data when you purchase our premium ePub digital downloads.
1. Information We Collect
To fulfill your digital orders efficiently and securely, we collect the minimal amount of personal data required:
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Account & Order Details: Your name, email address, and transaction history. This data is strictly used to deliver your instant digital downloads and issue receipt files.
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Payment Information: All financial transactions are processed securely through our encrypted third-party payment gateways. RamRod Books never sees or stores your complete credit card numbers or financial credentials.
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Technical Data: Basic, non-identifiable technical data such as IP addresses and browser types are utilized solely to prevent fraudulent transactions and ensure system stability.
2. How We Use Your Information
We use the information we collect for only two purposes:
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To process your transactions and instantly deliver your digital books to your device.
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To provide technical assistance and order fulfillment support when requested.
We do not sell, trade, rent, or distribute your personal data, email address, or reading history to any third-party marketing companies, algorithmic advertising networks, or corporate brokers.
3. Offsite Customer Support & Data Sharing
To maintain elite, responsive assistance without cluttering our storefront operations, all customer service, technical support, and “Contact Us” inquiries are handled offsite by our dedicated partner:
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Customer Service Panel (https://customerservicepanel.com)
When you submit a support ticket, request a refund, or ask for help side-loading your ePub files, the information you provide (such as your name, email address, and order number) is securely securely processed via the Customer Service Panel platform. This data is used strictly to resolve your specific support request and is subject to their independent security and privacy protocols.
4. Direct Digital Delivery & Security
Because we bypass major corporate apps and distribute open-source ePub files directly, your reading habits remain your own business. We utilize industry-standard Secure Sockets Layer (SSL) encryption to protect your data during checkout. Furthermore, our digital downloads do not contain hidden tracking software or intrusive corporate DRM (Digital Rights Management) that monitors your reading progress or device locations.
5. Cookies
We use essential cookies purely to keep track of your shopping cart contents while you browse our store and to keep you logged into your account during your session. You can choose to disable cookies through your internet browser settings, though doing so may disrupt the checkout process.
6. Updates to This Policy
We reserve the right to update this Privacy Policy at any time to reflect operational changes or evolving data regulations. Any updates will be posted directly to this page with an updated effective date.
7. Contact Us
If you have any questions regarding this Privacy Policy or your data security, please contact our support team through our secure, offsite helpdesk portal at https://customerservicepanel.com.